Return/Exchange Info

Return/Exchange Info

Return Policy

We want you to be happy with your pet bed sheet purchase so if you are not 100% satisfied, simply return your unused pet bed sheet within 30 days of the date shipped for a full refund.

Some things to keep in mind for returns:

  • Please inspect your pet bed sheet upon receiving and send us an email that you plan to return it.
  • The pet bed sheet must be returned in the condition it was shipped to you and in the original packaging. Please be sure it has not been used (no pet fur, please) and/or washed.
  • Include the Receipt and the Return/Exchange Form with your return.
  • Only regular priced pet bed sheets may be refunded. Unfortunately, sale items cannot be returned.
  • Please include your receipt and the Return/Exchange Form along with the pet bed sheet and send to our address listed below.
  • You may return the package using the carrier of your choice. For your protection, we suggest using a shipping service that provides delivery confirmation.

To complete your return, please include your receipt and the completed Return/Exchange Form that was included with your shipment and return to:

PetDigz
7920 Bergamo Ave.
Sarasota, FL 34238

Refunds

Once your return is received and inspected, we will send you an email notifying you that it was received and a credit will automatically be applied to your credit card or original method of payment. We will also notify you of the approval (or rejection) of your refund.

Sale items

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges

If you need to exchange a pet bed sheet for one at the same price, simply follow the Return Policy above and include your receipt and the Return/Exchange Form with your return. Once we receive and inspect the returned pet bed sheet, the new one will be sent out pronto.

If you need to exchange a pet bed sheet for one at a different price, please notify us by email at debbie@petdigz.com indicating your Order # and which size, style and color you prefer and send the original pet bed sheet back to us. We can only exchange items that are unused and in the same condition and the same packaging that you received it.

Shipping

You may return your package for either a refund or exchange using the carrier of your choice to: PetDigz, 7920 Bergamo Avenue Sarasota Florida US 34238.

Shipping costs are non-refundable.  

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.

Exception: If you receive a defective or incorrect pet bed sheet, please send an email within 14 days of receipt and we will gladly replace or refund it at our expense.